All Systems Operational
Alerting ? Operational
Alert Delivery Operational
SMS Operational
E-mail Operational
PagerDuty (Incident Creation) Operational
PagerDuty (Notification Delivery) Operational
Slack Operational
Webhooks Operational
HipChat Operational
Push notifications (global) ? Operational
Push notifications (iOS) Operational
Push notifications (Android) Operational
Agent payloads ? Operational
API Operational
Availability monitoring ? Operational
Web UI Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
As a result of the outages we have been experiencing at our infrastructure provider, they have been working with their networking equipment manufacturer and have identified an issue on their routers, which provides connectivity for some of our servers. In order to prevent an unplanned outage resulting in significant downtime, our provider will be upgrading the firmware during this maintenance window.

During two brief periods in this maintenance window, traffic will be first stopped at the public network and then on the private network. This will impact our service as it relies on the public network for customer access and on the private network for internal communication.

While the maintenance window is set for 6 hours, our provider expects no more than two occurrences of 3 minutes of downtime. Should they encounter an unexpected issue, the disruption could extend to as much as 30 minutes. However, since they have worked with the router's manufacturer on optimizing the maintenance procedure, each downtime should be no more than 3 minutes.

We will follow up this closely and update this as it progresses.
Posted on May 17, 12:42 BST
As a result of the outages we have been experiencing at our infrastructure provider, they have been working with their networking equipment manufacturer and have identified an issue on their routers, which provides connectivity for some of our servers. In order to prevent an unplanned outage resulting in significant downtime, our provider will be upgrading the firmware during this maintenance window.

During two brief periods in this maintenance window, traffic will be first stopped at the public network and then on the private network. This will impact our service as it relies on the public network for customer access and on the private network for internal communication.

While the maintenance window is set for 6 hours, our provider expects no more than two occurrences of 3 minutes of downtime. Should they encounter an unexpected issue, the disruption could extend to as much as 30 minutes. However, since they have worked with the router's manufacturer on optimizing the maintenance procedure, each downtime should be no more than 3 minutes.

We will follow up this closely and update this as it progresses.
Posted on May 17, 12:29 BST
Past Incidents
May 25, 2017

No incidents reported today.

May 24, 2017

No incidents reported.

May 23, 2017

No incidents reported.

May 22, 2017

No incidents reported.

May 21, 2017

No incidents reported.

May 20, 2017

No incidents reported.

May 19, 2017

No incidents reported.

May 18, 2017

No incidents reported.

May 17, 2017

No incidents reported.

May 16, 2017

No incidents reported.

May 15, 2017

No incidents reported.

May 14, 2017

No incidents reported.

May 13, 2017

No incidents reported.

May 12, 2017

No incidents reported.

May 11, 2017

No incidents reported.