This incident has been resolved.
May 30, 21:52 BST
Device nodata alert false positive protection has been disabled and nodata alerts are allowed to be sent.
May 30, 18:20 BST
Backlogged device payloads processing is now back to normal. Due to the large amount of pending payloads in the queue, some payloads may not have been processed which will cause a gap in your metric graphs.
Device nodata alert false positive protection is still active.
May 30, 17:55 BST
Given the high number of pending device payloads we're seeing slowness in processing the backlog.
May 30, 17:15 BST
We have now pushed a fix regarding device payloads. There should be some back filling of data but graphs may show gaps.
May 30, 17:03 BST
We have fully recovered Service Monitoring and respective alerting at 14:05 UTC.
We are continuing to work on recovering device postbacks.
May 30, 16:17 BST
This issue has been confirmed and we are processing to fix.
May 30, 15:01 BST
We're investigating what seems to be an expired intermediate certificate in our *.agent.serverdensity.io SSL. This prevents device postbacks.
May 30, 14:06 BST