Device payload processing delays

Incident Report for Server Density

Resolved

This is now resolved and all pending data processed.
Some devices may show a small data gap before 19:00 UTC when we terminated a hung processing job that was causing this pile up.

Posted Oct 10, 2018 - 20:40 BST

Identified

We have identified the issue and the backlog of payloads is currently being processed.

Posted Oct 10, 2018 - 20:22 BST

Investigating

We're currently investigating a processing slowdown and accumulation in device and service payloads.

Posted Oct 10, 2018 - 20:02 BST