Windows Postback Processing Failure

Incident Report for Server Density

Resolved

At 15:10 UTC we implemented a change to our SSL configuration to disable weak ciphers for browser clients using the UI. This prevented Windows agents from posting payloads to Server Density, triggering internal alerting. After investigation we reverted this change at 16:35 UTC which resolved this issue and allowed Windows agents to correctly postback.

Due to the above you may see gaps in your graphing between 15:10 UTC and 16:35 UTC. We did not send 'No Data' alerts to users for this issue as we automatically disable no data alerts if we see a large decrease of payloads in a short period of time. 'No Data' alerts have since been re-enabled.

Posted Sep 02, 2020 - 16:00 BST