Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 03, 2017 - 12:00 GMT
Scheduled
On January 3rd 2017 between 12:00-16:00 UTC we will be deploying an improvement to our alert notification code that may prevent open group alerts from closing automatically at PagerDuty. This update changes the way that alerts are identified to allow for more granularity of group alert notifications, however, this means that any open group alerts at the time of the deployment will not have the same id passed in the fixed message which will prevent the alerts from being closed automatically. Affected users will need to manually close/resolve affected alerts at PagerDuty. Alerts triggered after the deployment of this update will close automatically, as expected, once the alert closes at Server Density.
Change: Improvement of group alert notification identification.
Affected Users: PagerDuty notification users.
Expected Impact: Once the deployment is completed any group alerts that were open at PagerDuty at the time of the deployment will not be automatically closed once the alert has been closed at Server Density. Affected users will need to manually close/resolve the alerts at PagerDuty.